Welcome to Cyagen.com (and permutation web pages that provide a direct link to this Privacy Policy – collectively the "Sites"), which are owned and operated by Cyagen US Inc. ("Cyagen" or "we"). This Privacy Policy is designed to explain our practices regarding the collection and use of information received from you and/or your company. Your use of the Sites is subject to this Privacy Policy, which you may at any time print or download. We reserve the right to change this Privacy Policy at any time by posting the revised policy at this location.
By giving your personal information to us, which includes information furnished during a pre-registration, online order or other registration or data capture process, you agree that we may collect and use such personal information and other information in accordance with the terms and conditions of this Privacy Policy.
Once you place orders for products or services via our Sites, we use information we collected from you to respond to your request, provide you with information about your order (e.g., order confirmations, shipment notifications, invoices, etc.), together with the following up customer services and supports. We may also contact Site visitors via e-mail regarding their account status, and about changes to any relevant agreements or policies.
We use contact information obtained via this Site to send e-mail and postal mails, supplying customers with the most recent products and service information, as well as other programs or promotions we think may be useful to you.
We may use information collected by clickstream data collection and cookies to store your preferences, improve our web site navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and otherwise help administer and improve our Site.
Sometimes we may also conduct surveys among our customers to improve our products and services. All the surveys are based on voluntary basis.
Except as otherwise stated, we may use information we collected from you and others to enrich our marketing and research analysis, facilitate new employment and conduct other agreements which may apply.
In connection with our customer rewards programs and/or other promotions, we use the information you submit to maintain your account, measure the benefits for our business and pursue other legitimate business purposes as described in this Privacy Policy and in the terms and conditions (where applicable) for the program or promotion.
Cyagen take reasonable technical and organizational steps to safeguard the information you provide to us and protect it from unauthorized access, loss, destruction or alteration. We do not provide the personally identifiable information you supply to us to outside mailing lists without your permission. Except as specifically described in this Privacy Policy, we will not, without your specific prior consent, sell, trade or transfer your information to unaffiliated third parties other than authorized third parties.
1. Third parties:
Except as specifically described in this Privacy Policy, we will not, without your specific prior consent, sell, trade or transfer your information to unaffiliated third parties other than authorized third parties (such as, for example, contractors supporting operation of this Site) and other third parties involved in the distribution chain (e.g., vendors, service providers), which may need access to some of your personal information in order to directly or indirectly fulfill a contractual obligation with you or for some other legitimate purpose. We oblige such third parties to comply with our privacy policy, and limit their access and use of your personal information.
2. Other web sites:
This Site contains links to the web sites of other organizations. Cyagen is not responsible for the privacy practices or the content of other web sites, and unless otherwise specified, does not imply any relationship, sponsorship, or affiliation between Cyagen and these linked sites, or adoption or approval of the content of such sites. Since we do not control these web sites, we encourage you to review the privacy policies posted on those, and all, third party web sites.
3. Disclosures required by law:
Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate judicial, governmental or regulatory authorities under applicable law, regulation or the terms of government contracts. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations or government contract compliance reviews. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.
Because no system is 100% secure or error-free despite taking commercially reasonable steps, Cyagen and its affiliates do not guarantee, and you should not expect, that information you provide shall remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site.
We do not accept returns or exchanges of products unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. For more detail, please see our official Return Policy.
Products offered on our website are available for delivery to addresses reachable by a major carrier such as Federal Express. Delivery times are estimated by the carrier and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order.
For any requests or questions related to our policies, please contact us at: service-apac@cyagen.com, or send your comments to:
2255 Martin Avenue, Suite E
Santa Clara, CA 95050, USA
Tel: 800-921-8930
Fax: 408-969-0336